Terms & Conditions

Nationwide Vehicle Rentals Group Limited trading as NVR.co.uk hereinafter referred to as “NVR“, “we”, “us”, or “our”.

Company No. 12008062 VAT ID GB 323057924

Nationwide Vehicle Rentals Terms & Conditions of Hire

Liability

Nationwide Vehicle Rentals Group Limited (NVR) acts solely as a vehicle rental broker for various independent vehicle rental providers within the UK.

The contract for vehicle rental is between the hirer and the local vehicle rental provider. For this reason, you will be required to sign a rental contract with the rental provider which supplies the vehicle.

Nationwide Vehicle Rentals Group Limited (NVR) accepts no responsibility whatsoever for loss, damage, injury or death, whether arising from negligence, breach of contract or any other cause.

Nationwide Vehicle Rentals Group Limited (NVR) deny any liability for the vehicle rental provider not fulfilling the contract.

Delivery and Collection 

Delivery

We can deliver to any UK address which has vehicular access.

Deliveries are carried out Monday to Friday 8:00 – 18:00 and Saturday 8:00 – 12:00. We reserve the right to apply a 90-minute window for any unforeseeable delays which may occur beyond the driver’s control.

Unless prior arrangements have been made, the hirer/cardholder must be present to take receipt of the vehicle.

If the delivery address is within the London Congestion Charging Zone, It is the hirer’s sole responsibility to ensure the Congestion Charge and ULEZ Charge (if applicable) is paid for. This includes the day of delivery and collection.

Fuel is charged from the point the vehicle leaves the vehicle rental providers branch to the point the vehicle is delivered to the delivery address.

Collection

We can collect from any UK address which has vehicular access.

Upon termination of the hire, the vehicle remains the hirer’s responsibility until the time of collection, which means any associated charges prior to collection will be re-charged to the hirer.

We reserve the right to apply a 24-hour window for collections.

Unlike delivery, the hirer/cardholder does not have to be present upon collection and as such the vehicle key can be placed securely in a safe location and communicated to the vehicle rental provider or NVR so that we can ensure the collection team are able to make a successful collection.

 

Deposits

Majority of our vehicle rental providers will not require a security deposit however your payment information will be requested in the event a charge becomes applicable in line with your terms and conditions of the rental i.e. parking fines, refuelling, damage etc. Dependant on the vehicle selected, a small number of our vehicle rental providers will require a security deposit which will be communicated to you prior to commencement of the rental.

 

Insurance

The standard insurance includes public liability cover and third-party liability cover for the driver(s).

The standard insurance does not normally cover damage to the tyres, wheels, interior, roof, underside of the vehicle, glass parts (including the windscreen), wing mirrors, loss or damage to the vehicle key, locks, aerials, windscreen wipers, vehicle documents, registration plates and any additional equipment provided with the vehicle. Hirers are responsible for all damage and expenses incurred as a result of incorrect use of the vehicle or misfuelling.

Personal injury and personal effects are NOT covered.

The insurance becomes INVALID if:

  • Anyone whose name is not on the contract drives the vehicle.
  • Vehicles are loaded with more passengers than their stated capacity.
  • Drivers are found to be under the influence of alcohol or drugs.
  • Damage to the vehicle has occurred due to negligence.
  • The vehicle is driven on an unmade road or any road which is unsuitably narrow for vehicles to be driven on.
  • Insurance may also lapse if the vehicle is taken on a ferry.

 

Excess Cover

We provide Excess Cover insurance which can be purchased at the time of booking. This provides cover against any loss or damage to the vehicle which is not covered by the vehicle rental provider. This includes wheels, tyres, glass, underbody, roof, interior, keys, locks and misfuelling. In the event of a loss, you will have to pay the vehicle rental provider directly and then claim the amount back from our insurance provider.

 

Extending the Rental Duration

If you wish to extend the duration of your rental, you must contact us directly. We will advise if this is possible and any additional amount to paid (if applicable).

Should you need to extend the duration of your rental whilst it is taking place, you must still contact us directly. If the vehicle is not available for the extended period, it must be returned at the original time. Failure to return the vehicle on the specified date and time will result in the lapse of insurance cover. The vehicle rental provider will also charge you directly for any additional time at a higher rate (excess rental charges).

 

Cross Border Charges

It is important that the vehicle rental provider confirms your request for a border exit to another country. Otherwise, the insurance cover will not be provided. When taking vehicles out of the country from which they are hired, full breakdown service may not be available.

We deny any liability for changes made to cross border charges by the vehicle rental provider.

 

Road Tolls, Parking and Traffic Offences

Road tolls are not included in the rental price. Any local charges relating to road tolls, parking and traffic offences are between the hirer and the vehicle rental provider (or the authorities). Vehicle rental providers may apply an administration charge for handling fines on behalf of the hirer.

 

Fair Mileage Policy

Rentals with a duration of 25 days or more are subject to a fair usage policy of 100 Miles (160 Kilometres) per rental day. Additional charges may apply if this amount is exceeded. We recommend contacting our office in the UK before travel if you have any doubts/concerns regarding your mileage usage.

 

Vehicles

Upon delivery or collection, we strongly recommend checking over the vehicle with the vehicle rental provider. This is to ensure that any vehicle damage (including minor dents and scratches) are noted by the vehicle rental provider. You must also check your vehicle before driving away. This includes (but is not limited to) the lights, indicators and all tyres including the spare wheel (if provided). If you are not completely satisfied with any part of the vehicle, this is the time to say so and, if necessary, ask for an alternative vehicle.

Reservations and confirmation are for car categories only, never for a specific make or model. Our vehicle rental providers maintain fleets with many different makes and models of similar size and configuration. The vehicle rental provider reserves the right to provide similar or higher category cars to the customer than originally booked and paid for.

Any mechanical problems with your vehicle should be reported immediately to the vehicle rental provider.

The vehicle rental provider can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances, no refund will be due.

Should the vehicle require any extra cleaning following your rental, the vehicle rental provider reserves the right to apply an additional charge for valeting.

 

Damage to Vehicles

A damage report must be completed by the driver for any damage to the vehicle, however minor it is. If a collision occurs, a police report and case number must also be provided.

The vehicle rental provider must be contacted immediately in the event of any damage. If this procedure is not followed, the insurance cover could become invalidated which will leave you liable for all damage.

If a Third Party is at fault

If the vehicle has been damaged by a third party it is essential you obtain all the relevant details (full name, vehicle details, contact information, insurance details). All damage where a third party is at fault/admits liability will be claimed through their insurance company and will not affect you. In some cases where liability is being questioned, we may need to hold your hire excess until liability has been established. Once the third party has accepted liability, we will process your excess back to you.

If you are at fault

In the unfortunate event that a vehicle is returned with new damage and a third party cannot be held liable, we will obtain an estimate for the repairs from a manufacturer approved repairer of our choosing and re-charge you for the repairs up to your agreed excess.

 

Cancellations and Amendments

Cancellations and amendments must always be made with us and not directly with the vehicle rental provider. Cancellation charges apply as follows:

  • Within 48 hours of placing the booking, there is no charge (unless within 48 hours before the rental takes place).
  • When cancelling after 48 hours of making the booking and up to 48 hours before it takes place, a £35.00 + VAT charge will be applied.
  • When cancelling within 24 hours of the rental taking place, you will be charged 100% of the rental price.
  • Cancellations and amendments can only be made during our normal office hours. Any requests received outside our normal office hours cannot be applied retrospectively.

In the event of a “NO SHOW” (when a vehicle is not collected at the agreed pickup date and time and the booking is not cancelled in advance) we are unable to provide any refund.

If the hire duration is ended early, or you are late collecting the vehicle, we are unable to provide a refund for any unused hire days.

 

E & OE / Prices

By using this website (www.nvr.co.uk) you acknowledge that all information including, but not limited to, information published on this website may include inaccuracies and/or typographical errors and that NVR will not be liable for any such inaccuracies or errors.

We work with a large number of Vehicle Rental Providers who offer a choice of vehicles at multiple locations and we try hard to ensure that the advertised price is always correct. Despite NVR’s best efforts, occasionally some of the services listed on our website may be incorrectly priced. NVR expressly reserves the right to correct any pricing errors on our website and/or on reservations made under an incorrect price.

If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will offer you the booking at the correct price or discuss suitable alternatives. If you are not willing to pay the higher price, we reserve the right to cancel your booking and provide a full refund.

The Vehicle Rental Providers are under no obligation to honour a vehicle hire booking which is incorrectly priced, even after we have issued the Booking Confirmation.

 

Complaints Procedure

Complaints can be made in writing to Nationwide Vehicle Rentals Group Limited, International House, 10 Churchill Way, Cardiff, CF10 2HE. Alternatively, complaints can be emailed to feedback@nvr.co.uk. Complaints will only be handled if received within 28 days of the hire period ending. We will aim to resolve your complaint within 28 days. In the event that the complaint is not resolved through the NVR complaints procedure, you may refer to the Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/ for further information on available dispute resolution procedures.

Nationwide Vehicle Rentals ® 2019  |  Terms & Conditions | Privacy Policy | Careers